Terms of Service

Admisio is operated by Admitura – Pieter Beirnaert, a sole proprietorship (eenmanszaak) established in Belgium, enterprise number BE 0XXX.XXX.XXX, [postal address], Belgium (“Admisio”, “we”, “us”). You can reach us at legal@admisio.app.

These Terms of Service (“Terms”) are a binding agreement between Admisio and the organization that creates a workspace (“Customer”, “you”). They govern every use of the Admisio web application, its API, MCP server, and related services (together, the “Service”). The Data Processing Agreement and the Privacy Policy form part of these Terms.

Business use only. The Service is offered to businesses, public bodies, and other organizations, not to consumers. By accepting these Terms you confirm you are acting in the course of a trade, business, or profession and that you have authority to bind the organization you register.

You accept these Terms by creating a workspace, by clicking to accept them, or by using the Service. If you do not agree, do not use the Service. We record the date and version of the Terms accepted for each workspace.

The Service lets organizations build intake forms, collect requests, and review, score, and process them through configurable workflows. Features and limits (users, requests, storage, integrations) depend on the plan you select. Current plans and prices are shown on our website and at checkout.

Free plans, trials, and beta features are provided “as is”, without support commitments, and may be limited, changed, or withdrawn at any time without notice.

You are responsible for everyone you invite to your workspace, for keeping credentials and API keys confidential, and for all activity under your accounts. Tell us promptly at legal@admisio.app if you suspect unauthorized access.

Workspace administrators control who can access the workspace and what they can do. We act on instructions from your administrators and are not responsible for the consequences of their decisions.

You own the forms, requests, submissions, reviews, files, and other content you or your requesters put into the Service (“Customer Data”). You grant us the limited right to host, process, transmit, and display Customer Data only as needed to provide and secure the Service, to comply with law, and as described in the Privacy Policy. We do not sell Customer Data and do not use it to train AI models.

You are solely responsible for Customer Data: for having a lawful basis to collect it (including from the people who submit requests to you), for its accuracy, for informing your requesters and reviewers as required by law, and for the decisions your organization takes based on it. Admisio provides tools; it does not review, approve, or decide anything on your behalf.

You are also responsible for keeping your own copies of anything you cannot afford to lose. The Service offers exports; use them.

You agree not to, and not to allow others to:

• use the Service for anything unlawful, or to collect data you have no right to collect;
• upload malware, or content that is defamatory, infringing, or harmful;
• probe, scan, overload, or attempt to gain unauthorized access to the Service or other customers' workspaces;
• resell, sublicense, or provide the Service to third parties as a service bureau, or copy or reverse-engineer it except where the law allows;
• circumvent plan limits, rate limits, or security measures, or send unsolicited bulk email through the Service.

We may suspend a workspace immediately, without notice, where we reasonably believe it breaches this section, threatens the security or integrity of the Service, or exposes us to legal risk.

Some features use third-party AI models to draft summaries, suggested scores, form edits, or similar output. AI output is generated automatically, is provisional, and can be wrong, incomplete, or biased. It is offered as a starting point for a human to check — never as a decision. You are responsible for reviewing any AI output before relying on it, and we accept no liability for decisions taken on the basis of AI output. AI features are optional and off by default; when turned on, the content of the request being processed is sent to the AI provider listed in the DPA.

Uses you must not enable AI features for. EU law treats AI used in certain decisions about people as high-risk and places obligations on both of us that Admisio's AI features are not built to meet. You therefore must not turn AI features on for, or use their output in:

• recruitment, or the evaluation or selection of candidates;
• admission or assignment to education or vocational training, or evaluating people taking part in it;
• assessing creditworthiness or establishing a person's credit score;
• risk assessment or pricing in life or health insurance; or
• evaluating a person's eligibility for essential public services or benefits.

This restriction is about the AI features only. You are free to use the rest of the Service — forms, workflow, reviews, scoring by your own people — for any of the above. If you need AI features for one of them, contact us first: it requires a separate written agreement allocating the obligations that come with it.

Paid plans are billed in advance, monthly or yearly as selected, via our payment provider. Fees are stated exclusive of VAT and other taxes, which are added where applicable. You authorize us to charge your payment method on each renewal until you cancel.

Non-payment. If a payment fails we will retry and notify you; if it remains unpaid we may downgrade or suspend the workspace after reasonable notice.

Refunds. Fees are non-refundable except (a) where we discontinue the Service or a paid plan (see “Changes to the Service”), (b) where we terminate for our convenience, or (c) where the law requires. Downgrades and cancellations take effect at the end of the current billing period.

Price changes. We may change prices with at least 30 days' notice by email or in-app; the new price applies from your next renewal after the notice period. If you do not agree, cancel before that renewal.

These Terms apply from the moment you accept them and continue as long as your workspace exists. You can cancel a paid plan at any time from the billing settings; the workspace stays on the paid plan until the end of the paid period and then reverts to a free plan or is closed, as you choose. You can request deletion of your workspace at any time.

We may terminate these Terms and close your workspace: (a) immediately if you materially breach them and, where the breach can be remedied, do not remedy it within 14 days of notice; (b) immediately for non-payment after the notice in the previous section; (c) immediately where required by law or a competent authority; or (d) for any other reason with 30 days' notice, in which case we refund any prepaid fees for the period after termination.

After termination your access ends. Customer Data remains available for export for 30 days after termination (unless we terminated for breach of the acceptable-use section or are required to remove it), after which it is deleted from our production systems in the ordinary course, subject to backup retention as described in the DPA. Sections that by their nature should survive (fees owed, liability, indemnity, governing law) survive termination.

You can take your data and leave at any time, and we will not make it difficult. Throughout your subscription you can export your requests and their review data yourself from the Service, in a structured, commonly used, machine-readable format (CSV). Attachments can be downloaded from the requests they belong to.

Switching to another provider or to your own systems. If you tell us you are switching, the process starts when you ask and runs for up to 30 days after your subscription ends, during which your data stays available for export. If that is genuinely not long enough for a migration of your size, ask and we will agree a longer window in writing. We will give you the information you reasonably need about the structure of your exported data, and answer questions from you or the provider you are moving to.

We do not charge for switching or for exporting your data. You keep paying only for the subscription itself, up to the end of the period you have already committed to.

After the transition period ends, your data is deleted as described in the DPA. Export it before then — once erasure runs it cannot be undone.

The Service evolves. We may add, change, or remove features at any time. Where a change materially reduces the core functionality of a paid plan, we will give reasonable notice.

We may discontinue the Service, or a paid plan, entirely. If we do, we will give at least 30 days' notice by email to your workspace administrators, keep export available throughout that period, and refund any prepaid fees for the period after discontinuation. That refund is your sole remedy for discontinuation.

We aim to keep the Service available around the clock and to fix problems promptly, but we do not guarantee any particular uptime, response time, or fix time unless a separate written service level agreement says otherwise. Planned maintenance and outages of third-party providers can interrupt the Service. Support is provided by email on a reasonable-efforts basis during Belgian business hours.

Each party will keep the other's non-public information confidential and use it only to perform under these Terms, except where disclosure is required by law. For Admisio this covers Customer Data; for you it covers non-public details of the Service, its security, and its pricing.

The Service, its software, design, documentation, and templates belong to Admisio or its licensors and are licensed, not sold. You get a non-exclusive, non-transferable right to use the Service for your internal business purposes during the term. If you send us ideas or feedback, we may use them freely without obligation to you.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, non-infringement, and that the Service will be uninterrupted, error-free, or secure. You are responsible for deciding whether the Service meets your needs and complies with the laws that apply to you.

To the fullest extent permitted by law:

• No indirect loss. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, business, goodwill, or data, or the cost of substitute services, however caused and even if foreseeable.
• Cap. Admisio's total aggregate liability arising out of or relating to the Service or these Terms, in contract, tort (including negligence), or otherwise, is limited to the fees you actually paid to Admisio in the 12 months before the event giving rise to the claim — or, if you are on a free plan, to EUR 100.
• Time limit. Any claim must be brought within one year of the event giving rise to it.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, such as liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

You will defend and indemnify Admisio against third-party claims, fines, and reasonable costs arising from Customer Data, from your use of the Service in breach of these Terms or the law, or from the decisions your organization takes using the Service — including claims by the people who submit requests to you.

Where the Service processes personal data on your behalf, we act as your processor and you act as controller. The Data Processing Agreement applies and lists our sub-processors and security measures. Our own processing of account and billing data is described in the Privacy Policy.

The Service relies on third-party infrastructure and, at your option, integrates with third-party tools (identity providers, webhooks, API and MCP clients, AI models). We are not responsible for third-party services, their availability, or their terms, and integrations you enable are used at your own risk.

We may update these Terms. For material changes we will give at least 30 days' notice by email to workspace administrators or by a prominent notice in the Service. Continued use after the effective date means you accept the new Terms; if you do not, cancel before that date. The current version and its date are always shown on this page.

These Terms are governed by Belgian law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. Any dispute that the parties cannot settle amicably is subject to the exclusive jurisdiction of the courts of the judicial district in which Admisio is established, without prejudice to mandatory rules on jurisdiction.

• Entire agreement. These Terms, the DPA, the Privacy Policy, and your order or checkout details are the whole agreement and replace any earlier discussions. Terms in your purchase orders do not apply.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor of the business (for example if Admisio is incorporated or sold), and will notify you.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Severability. If a provision is unenforceable, the rest remains in force and the provision is applied to the extent permitted.
• Notices to us go to legal@admisio.app; notices to you go to your workspace administrators' email addresses.
• Language. These Terms are written in English; a translation may be provided for convenience, but the English text prevails.